Delivery Information

MercedesBay guarantees that your order will be sent just after the payment is confirmed.

If you’ve paid with a bank transfer, we regret we won’t be able to ensure a same-day shipping due to a slightly longer treatment of your payment at the bank. As opposed to payments with PayPal or debit or credit cards, a bank transfer needs 3-4 working days to take effect.

Once your order has left our warehouse, the costumer could ask for the tracking number. From that point onwards you can track your order with your tracking number via the websites of our transport partners.

We also advise you to take into account a slightly longer delivery period if you order during the weekend or on bank holidays as our transport partners do not work on Sundays and public holidays. This means that no delivery will be made during the weekend or on public/bank holidays.

Also note that if you order during the weekend or on a holiday, your order will be treated the following working day.

Generally a delay may occur if the product you ordered is out of stock in our warehouse and we need to order it from our supplier.